This Privacy Policy (“Policy”) explains how Hegde Healthcare Private Limited (“Hospital”, “Hegde Hospital”, “we”, “us”, “our”) collects, uses, stores, shares and protects personal data when you visit or use our website https://hegdehospital.com/ (the “Website”) and any related online services, forms, pages or communication channels linked to the Website (collectively, the “Services”).
1.1 The Website is owned and operated by Hegde Healthcare Private Limited, a company incorporated under the Companies Act, 2013, having its registered/principal office in India (the “Hospital”).
1.2 The Website enables you to access information about our hospital services and to submit enquiries, appointment requests and “second opinion” requests, and to communicate with us (the “Services”).
1.3 The Website may contain links to third-party websites, portals, social media pages, payment gateways, maps or partner platforms. Such third parties have their own privacy practices. We do not control and are not responsible for their content or privacy practices.
1.4 By using the Website and/or submitting your information through the Services, you agree to this Policy and consent to the collection and processing of your information as described here.
1.5 We are committed to protecting your privacy and take reasonable measures to protect personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and where applicable, the Digital Personal Data Protection Act, 2023 and related rules/notifications (“DPDP Law”).
2.1 “Personal Data / Information” means information that identifies or relates to an identifiable individual, including (without limitation) name, gender, mobile number, email, address, date of birth and identity proofs.
2.2 “Sensitive Personal Data or Information” (as per SPDI Rules) includes (without limitation) passwords, financial/payment instrument details, physical/physiological/mental health condition, medical records and history, biometric information, sexual orientation, and any information provided to us for providing Services.
2.3 “Processing” means collection, recording, storage, use, sharing, disclosure, transfer, deletion, or any other handling of Personal Data.
2.4 “Website” / “Site” means https://hegdehospital.com and its pages, forms and features.
2.5 “You” / “User” means any visitor to the Website and/or any person who submits information through the Services.
3.1 This Policy applies to information collected through the Website and Services (including enquiry forms, appointment requests, second opinion requests, call/email communications initiated through the Website, and related digital interactions).
3.2 This Policy does not cover third-party websites or platforms linked from the Website.
4.1 By submitting information through the Website (for example, through “Contact Us”, “Book an Appointment”, or “Second Opinion”), you consent to the collection, use, storage and sharing of your information for the purposes stated in this Policy.
4.2 If you do not provide the required information or do not consent to processing, we may be unable to provide the requested Services (such as confirming an appointment or responding to a second opinion request).
4.3 If you provide incorrect, incomplete or outdated information, we may not be able to serve your request until it is corrected.
5.1 If you are below 18 years of age, you should use the Services only with the involvement and consent of a parent or lawful guardian.
5.2 If we learn that we have collected information of a minor without appropriate consent, we may delete such information and/or restrict Services, as permitted by law.
We may collect the following categories of information:
6.1 Information you provide directly
a) Contact details: name, phone number, email address.
b) Service details: department/service selected (e.g., laparoscopy, general surgery, pediatrics, gynaecology & obstetrics, orthopaedics, internal medicine, surgical gastroenterology, etc.).
c) Query/request details: your message, symptoms, concerns, history and any other information you choose to share for appointment enquiry or second opinion.
d) Communication details: information you provide when you call us, email us, or message us (including via WhatsApp/SMS if used for communication).
6.2 Information collected automatically
a) Device and log data: IP address, browser type, device identifiers, operating system, timestamps, referring pages, pages visited, time spent, and clickstream data.
b) Cookies and similar technologies: as described in Section 18.
6.3 Information from third parties (limited cases)
If you use third-party tools linked from the Website (e.g., maps, social platforms, payment gateways, or partner portals), they may share certain information with us as permitted by their policies and your settings.
We use your information only for legitimate and limited purposes, including to:
a) Respond to your enquiries and requests.
b) Schedule/confirm appointments and coordinate care.
c) Provide second opinion assistance based on the information you share.
d) Contact you via phone/SMS/email/WhatsApp for service-related communication (OTP/confirmations/updates if applicable).
e) Improve patient support and experience.
f) Maintain internal records and audit trails.
g) Publish testimonials/feedback ONLY with your consent (or after de-identification where feasible).
h) Send important service updates, safety notices, and administrative messages.
i) Conduct analytics to understand Website usage and improve performance.
j) Prevent fraud, misuse, and protect our Website and users.
k) Comply with legal obligations, court orders, and requests from competent government/regulatory authorities.
l) Enforce our rights, resolve disputes, and investigate potential violations.
m) Send marketing/awareness communications where permitted by law (you may opt out at any time).
8.1 We do not sell your personal information.
8.2 We may share information on a need-to-know basis only in the following situations:
a) With our internal teams (doctors, nurses, care coordinators, reception, operations, support staff) for appointment coordination, responding to your request, and patient support.
b) With trusted service providers (data processors) who help us operate the Website and deliver Services (e.g., hosting providers, email/SMS/WhatsApp communication providers, analytics providers, call/CRM tools). These providers are permitted to process information only as per our instructions and for the specified purpose.
c) If online payments are enabled in future or on certain pages, transactions may be processed via third-party payment gateways. We do not store your card/bank credentials; the payment gateway processes such details as per their terms.
d) For legal compliance: with courts, law enforcement, regulators or government authorities when required by law or in good faith to comply with legal process.
e) Business changes: in case of merger, acquisition, restructuring or transfer of business/assets, information may be transferred as part of such transaction, subject to confidentiality and lawful processing.
9.1 Your information may be stored or processed on servers located in India or other jurisdictions depending on our service providers.
9.2 Where cross-border transfer occurs, we take reasonable steps to ensure appropriate safeguards and lawful processing.
a) With our internal teams (doctors, nurses, care coordinators, reception, operations, support staff) for appointment coordination, responding to your request, and patient support.
b) With trusted service providers (data processors) who help us operate the Website and deliver Services (e.g., hosting providers, email/SMS/WhatsApp communication providers, analytics providers, call/CRM tools). These providers are permitted to process information only as per our instructions and for the specified purpose.
c) If online payments are enabled in future or on certain pages, transactions may be processed via third-party payment gateways. We do not store your card/bank credentials; the payment gateway processes such details as per their terms.
d) For legal compliance: with courts, law enforcement, regulators or government authorities when required by law or in good faith to comply with legal process.
e) Business changes: in case of merger, acquisition, restructuring or transfer of business/assets, information may be transferred as part of such transaction, subject to confidentiality and lawful processing.
10.1 We retain personal information for as long as necessary to fulfil the purposes described in this Policy and to comply with legal and regulatory requirements.
10.2 We may retain certain records for a longer period where required under applicable laws, medical/clinical record obligations, dispute resolution, fraud prevention, or audit requirements.
11.1 We delete or anonymize information once it is no longer needed for the stated purpose, unless retention is required by law or for legitimate business purposes.
11.2 When we destroy data, we do so using reasonable industry-standard methods to protect confidentiality.
Subject to applicable law, you may:
12.1 Request access to, correction/updates of, or deletion of your personal information.
12.2 Withdraw consent (where processing is based on consent). Withdrawal may affect our ability to provide Services.
12.3 Opt out of marketing communications at any time.
To exercise your rights, email us at: [email protected]
13.1 We implement reasonable security practices and procedures to protect information against unauthorized access, alteration, disclosure or destruction.
13.2 No internet-based system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You agree that you provide information at your own risk.
13.3 We may use monitoring and technical measures to prevent misuse, detect threats, and secure our systems.
14.1 Information that is publicly available or provided under applicable laws (e.g., RTI where applicable) may not be treated as protected personal information for the purposes of this Policy.
14.2 We are not responsible for misuse of information that is lawfully available in the public domain.
13.3 We may use monitoring and technical measures to prevent misuse, detect threats, and secure our systems.
We will not be liable for privacy violations if the information:
a) is already in the public domain; or
b) is collected/obtained through unlawful means not attributable to us; or
c) is provided by a person not legally competent to contract under applicable law.
16.1 We may update this Policy from time to time to reflect changes in law, technology or business practices.
16.2 The updated Policy will be posted on this page with a revised “Last Updated” date. Continued use of the Website after changes indicates acceptance of the revised Policy.
b) is collected/obtained through unlawful means not attributable to us; or
c) is provided by a person not legally competent to contract under applicable law.
17.1 If you have questions, requests, or complaints regarding this Policy or your personal information, contact:
Email: [email protected]
Phone: 88807 47474 (Business Hours: 10:00 AM to 6:00 PM, Monday to Friday, except public holidays)
Address: Hegde Hospital, #67, 68, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana – 500081, India
17.2 Grievance Officer
We will designate a Grievance Officer/Authorized Officer for privacy-related complaints. Complaints should be sent to: [email protected]
We will endeavour to resolve grievances within the timelines prescribed under applicable law and, where feasible, within 30 days.
17.3 Escalation
If you are not satisfied with the resolution, you may escalate by writing to: Operations Head / Grievance Escalation (Email: [email protected]) with details of your earlier complaint. We will review and respond on priority.
18.1 Cookies are small files stored on your device to help the Website function properly and improve user experience.
18.2 We may use cookies and similar technologies for:
a) Remembering preferences.
b) Analytics and performance improvements.
c) Security and fraud prevention.
18.3 You may control cookies through your browser settings. Disabling cookies may limit Website functionality.
19.1 The Website may contain links to third-party websites for your convenience.
19.2 We are not responsible for the privacy practices of such third-party websites. Please review their privacy policies before sharing your information.
You agree to indemnify and hold harmless the Hospital, its directors, employees and affiliates against claims and losses arising from your disclosure of personal data to third parties through the Website or otherwise, and any misuse by such third parties.
If any part of this Policy is held invalid or unenforceable, the remaining parts will remain in full force and effect.
